FAQ

Frequently Asked Questions

Frequently Asked Questions

We ship all orders within 2-4 business days.

Our products are imported from Turkey, China, and various countries in Europe, ensuring a variety of high-quality items.

Yes, you can inspect your package before making the payment. However, if you decide not to accept the package, you will be responsible for covering the shipping fees.

We do not offer refunds. However, exchanges are available within 48 hours of receiving your order. Please ensure that the item is in its original condition for an exchange.

For hygiene reasons, certain items such as swimwear and undergarments may not be eligible for exchange. Please check our exchange policy for more details.

If you wish to exchange a product, contact us within 48 hours of receiving it. Make sure the item is unworn, unused, and in its original packaging. We’ll assist you with the exchange process.

If your package is delayed beyond the estimated shipping time, please reach out to our customer service team, and we’ll look into it for you.